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Frequently Asked Questions

With over 30 years of heritage insurance experience, Alan & Thomas are ideally placed to provide an efficient and knowledgeable service to their clients. We specialise in sourcing high quality heritage insurance solutions and risk management services for heritage businesses and organisations up and down the UK.

We are an independent insurance broker which means we can often offer clients a number of policy discounts and optional extras to ensure you have the best heritage insurance cover available - and at the right price.

Please take a moment to read through the answers to all of your heritage insurance related questions, below.


Are your quotes free?

Absolutely, all our heritage insurance quotes are completely free and there is no obligation to accept. We work with you to find the most affordable solution to your heritage insurance needs.

What is an excess?

An excess is an amount of money you may have to pay as part of any claim – for example, it may be the case that your heritage insurance policy excess is £150, meaning you would need to pay this before a claim can be processed.

If you are unsure of your policy excess or would like further information, please speak to our friendly heritage insurance team on 01202754900.

Why should I choose Alan & Thomas?

Alan & Thomas Insurance Group is a leading Chartered Insurance Broker that has a specialist team for arranging comprehensive and competitive insurance cover for all types of artwork and antiques.

We work closely with the UK's leading insurers to develop bespoke insurance products, which allows us to tailor cover to our clients' exact requirements to fit their lifestyle and needs.

Speak to a member of our team today on 01202 754900 for more information about our heritage insurance policies, as well as the varied other types of cover we offer.

Can I get cover immediately?

Yes, we can organise heritage insurance cover immediately for you and payment can be taken over the telephone.

What cover should I choose?

Speak to one of our expert advisors directly who can help you with our entire range of heritage insurance policies - call 01202 754900.

How can I pay for my insurance with you?

We can accept payment in full over the telephone via debit or credit card payment, or you can send a cheque in the post.

Alternatively, we can offer payment by interest free monthly instalments, subject to status.

Can I spread my payments and pay monthly?

Absolutely, we can offer payment by interest free monthly instalments but this service is subject to status.

Can I cancel my policy at any time?

Yes you do have the option to cancel your heritage insurance policy at any time - to do this, please contact one of our advisors on 01202 754900.

How do I make a claim?

We have a dedicated in-house claims team staffed by experienced and knowledgeable advisers who, in the unfortunate event of you having to make a claim during the duration of your heritage insurance policy, will manage the process on your behalf.

To make a claim, simply call us on 01202 754900 and we’ll get the ball rolling straight away.


What next?

For an informal discussion and a free quotation for your Heritage insurance, please call our Heritage Insurance Team on 01202 754911 or you can request a quote by simply clicking on Get a Quote above.

Why Choose Alan & Thomas?

  • Top 100 UK independent broker* with Chartered Insurance Broker status
  • Free no obligation review and quotation
  • Talk to a heritage insurance expert to guide you through the process
  • Bespoke levels of cover tailored to your individual requirements
  • Competitive premiums underwritten by the UK's leading heritage insurers
  • Dedicated in-house claims team who will deal with any claim on your behalf
  • Payment of premium by monthly instalment available (subject to status)
  • Free access to online risk management services

* Top 100 Independent Brokers 2014 published by Insurance Age in association with Cornell Consulting

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